We love connecting people who need work done with members of the local community who want to work (you!). Our community is growing every day and it's important to us that all of you have a safe and enjoyable experience on Airtasker. That's why we have these Community Guidelines, to share the values and standards of behaviour we expect everyone to follow.

We're here to facilitate making this marketplace reliable, safe and beneficial for you and also help resolve any issues that may arise. But we can't do it alone. To help us help you, we ask for your cooperation and timely response when engaging with our Airtasker Support team.

If you see something that violates these guidelines, please reach out to Airtasker Support Team and report it to us ASAP. Click the ‘Report as Inappropriate' button located within the task or comments section, or go to Contact Us.

These Community Guidelines are here to protect you, and we take breaches of them seriously. If you are found to have When a person breaches our Community Guidelines, we may take action to remove any content, offers, suspend or even permanently cancel your account.

1. Publicly sharing private information

To protect your safety and security, you must only share private contact information after they have accepted your offer. This can be done through our private message system.

Private contact details or third party links must not be shared in any public areas of the site including in any comments and attachments. Private contact details and third party links include, but are not limited to, business websites, Facebook, LinkedIn, Twitter, personal emails, phone numbers, addresses or personal websites.

2. Unacceptable behaviours

We're all about our community. Without you, there's no us. So courtesy, mutual respect and keeping an open mind to other people's perspectives is essential. At Airtasker, we do not tolerate the following negative behaviours against other members of the Airtasker Community or our staff :

• Hatred or violence
  • Comments or actions that promote hatred or violence against specific groups or people, including any representatives of Airtasker, will not be tolerated.
  • Racist content or behaviour to incite racism is also not permitted.
  • All aggressive behaviour, including swearing, verbal threats, threatening language or actions and any forms of violence are strictly prohibited.
• Discrimination
  • Comments that are derogatory towards any members of the community, or contain vulgarities used in the context of a personal attack/insult, will not be tolerated.
• Harassment
  • Actions or comments that may cause distress or jeopardise other members of the community are not allowed. This may include persistent disturbance, torment, intimidation or communication aimed at influencing other members' offers, all of which are strictly not allowed.
• Illegal behaviours
  • Airtasker has a zero-tolerance policy to any illegal behaviours including theft, vandalism and any unlawful activity such as the use of drugs or weapons.
• Trolling
  • Tasks and comments that are deemed to be trolling or inappropriate are prohibited.
  • Comments that are considered to be off-topic or inflammatory in nature to invoke other members of the community are also not allowed.

3. Unsupported practices

We support bringing people together. We will always take action against any activity that jeopardises the creation of a fair, transparent and trustworthy environment.

Restricted Task Activities include:

• Fraudulent Airtasker reviews
• Artificially improving public profile
• Using the platform as a unrelated discussion forum
• Harvesting member information
• Lead generation related activities
• No alcohol related Tasks

Learn more

Leaking Tasks Off Platform

Whether it's during the offer stage, or after you've been assigned a task, taking tasks off the Airtasker platform is not supported. Every Tasker should have a fair go when it comes to submitting an offer, and preventing another Tasker's ability to do that creates an unfair environment.

Taking tasks off platform may seem like you're saving money on Tasker Service Fees, however it will cost you more in the long run. If certain users aren't contributing to the shared costs of running the marketplace, the costs will have to increase overall.

In addition, repeatedly cancelling tasks may result in you gaining a poor star rating and profile review impacting your ability to win work, or result in your account being suspended or banned.

4. Pricing, fees and payments

We understand that everybody wants a safe and rewarding environment. So it's important to understand how pricing and payments work on Airtasker.

• Offer prices When you make an offer, it must represent the total amount for that task. Offers must not be hourly, unit or quote based. Partial quotes mentioning further negotiation of prices off the platform are also not permitted.
• Airtasker Payment Account For safety reasons, cash payments are not supported on the Airtasker platform. Instead, to ensure that you are paid in full the Airtasker Payment Account securely holds the task funds received from the poster until you mark the task as complete.
• Accurate banking details To ensure seamless payment of funds, please ensure your banking details remain up to date at all times in your Payment Settings. In some circumstances, in order to comply with KYC (Know Your Customer) regulations, our payment provider, Stripe, routinely flags user accounts that may require additional verification. You can learn more about Stripe's KYC process here.
• Cancellation Fee: As set out in our terms and conditions, if you cancel a task after a Customer has assigned it to you and are found responsible for that cancellation, you will be charged a Cancellation Fee that will be deducted from your next payment payout(s).

Learn more

5. Accountability and your reputation

If you booked someone to get a task done, you would expect that they would honour that arrangement to get it done right? Of course! That's why we have policies that set out important guardrails to give Customers confidence that the job will be done and for Taskers, like you, to have a positive experience. These include:

• Fulfilment of task requirements: Taskers are expected to carry out the services as agreed with the Customer.
• Managing other Taskers involved
  • If you are assigned to the task, you are responsible for the actions of any Taskers you arrange to assist you to complete the Customer Task.
  • You must obtain Customer consent to subcontract any of the services. You also must ensure that any subcontractor assisting you has an Airtasker user account. Please note that subcontractors are not covered by Airtasker Third Party Liability insurance.
  • For tasks completed in-person, you must attend to check that the task requirements are met even if you requested other Taskers to assist with the task.
• The experience you provide for other members
  • Ratings and Reviews: Customers are able to provide a review on all tasks, including cancelled tasks. Cancellations affect your ability to win work on the platform by reducing your star rating and reliability scores.
  • Suspensions: Repeatedly cancelling tasks may result in your account being suspended. Account suspensions can range from a temporary suspension to permanently cancelling your account.

6. Account eligibility

We know you're super keen to set up an account and get tasking, but you need to meet the following requirements:

• 18 years or older All members of the Airtasker community must be 18 years or older. This is a legal requirement as people under the age of 18 are not able to enter a legal contract with Airtasker. Airtasker reserves the right to request proof of age.
• Legal working rights All Taskers must be legally entitled to perform the task.
• No duplicate accounts Each member of the Airtasker Community may only have one account on the platform. As your account reflects your reputation on the marketplace and represents your skills and abilities, any duplicate accounts attempting to disguise a member's history will be removed immediately. This means that all content posted by additional or duplicate accounts will be removed and any associated task contracts will be cancelled.

7. Account administration

Now that you understand a little more about Airtasker, we have some important information regarding accounts.

• No account transfers Your account is your responsibility and you must maintain control of it. It must not be transferred to another person as your account and reviews reflect your skills and abilities.
• No duplicate accounts Taskers may only have a single account on the platform. As your account reflects your reputation in the marketplace and represents your skills and abilities, any duplicate accounts attempting to disguise a member's history will be removed immediately and banned from any future account creation.
• Cooperating with other members for the Airtasker Community and Airtasker Staff Where members of the Airtasker Community or Airtasker Staff reach out to request information, both Posters and Taskers are required to promptly respond within a reasonable timeframe.

Learn more

8. Identity on Airtasker

Transparency, accountability and respect for each other is what makesAirtasker a positive and safe environment. To help foster trust in the community, all members are required to have a profile photo and include their legal name.

Fake or miscellaneous photos and names are not permitted (no matter how cute your dog is). Members that do not have an accurate profile photo or name that meets Airtasker standards will be asked to update their details in order to continue to use our site.

Airtasker profile standards

• Name Your real name as confirmed by your identification documents (passport, drivers licence etc).
• Profile photo A clear front-on profile photo of a member's face, so it's easily recognisable to other members and shows who you are.